Legal

Refund Policy

Effective 25 October 2026 · Mister Marbi's LLC, doing business as Mister Marbi

14-day full refund

If you're not happy, ask for a refund within 14 days of any charge and we'll refund that charge in full. No forms, no questions you have to answer.

How to ask

1. Email support@mistermarbi.com from the email address on your account (the one you used at checkout).
2. If you have more than one charge, tell us which one (the date and amount are enough).

For your security, we can only process refunds automatically when the request comes from the account's email address. If you've lost access to that address, email us anyway and we'll help you verify the account.

What happens next

• We refund the full amount of that charge to the original payment method. Banks usually show it within 5–10 business days.
• The related subscription is cancelled right away and paid features stop. Your free plan stays available.
• You get an email confirming the refund.

After 14 days

You can cancel at any time from your account's billing page. You won't be charged again and you keep access until the end of the period you've paid for. We don't give partial refunds for unused time after 14 days.

US-only checkout

Paid plans are currently available to customers with a US billing address. If a payment is made with a non-US billing address, we refund it in full automatically and cancel the subscription.

Etsy purchases

Digital templates bought from our Etsy shop are handled under Etsy's purchase protection and the shop's own policies, not this page.