Support
We're happy to help
Email support@mistermarbi.com. We reply within 2 business days, usually sooner (MSP plan: within 1 business day).
To get the fastest answer, include
- The domain you're asking about.
- What you expected and what you saw (a screenshot helps).
- For billing questions, write from the email address you used at checkout.
Common questions
I didn't get my sign-in email
Links arrive from no-reply@notify.mistermarbi.com within a minute or two. Check spam and promotions folders. Each link expires after 15 minutes and works once; request a new one if needed. For security we send at most 3 links per hour to the same address.
How do I cancel?
Sign in, open your account page and choose "Billing, invoices & cancel". You keep access until the end of the paid period.
How do I get a refund?
Email us from your account's address within 14 days of the charge. See the refund policy.
A checker says something is wrong but my email works
Mail can still be delivered with configuration problems; it's just more likely to land in spam or to be spoofable. Each finding explains the risk and the fix. If you think a result is wrong, email us the domain and we'll look.
Can you change my DNS records for me?
No. We never ask for access to your DNS host, registrar or mailbox. We tell you exactly what to change so you (or whoever manages your DNS) can do it.
Is there a person behind support?
Our support desk is automated: replies are prepared by an AI assistant working within strict rules (for example, refunds follow the published policy exactly). Anything it can't resolve is escalated to a person, who reviews escalations weekly.